Refund policy

We want you to love it, but If something's wrong — we'll make it right.

What we cover

Everything at Desk Face is embroidered to order, just for you — so we can't take "changed my mind" returns. But if your order arrives:

• not what you ordered
• damaged
• or defective

...we'll replace it or refund it — your call — within 30 days of delivery. Just email us a photo, no need to send anything back. You'll be talking to a person, not a form.

Sizing

Because every piece is made to order, we can't refund or exchange for the wrong size. Please check the size guide before ordering — it's on every product page, and we measured everything twice.

How to reach us

Email us at hello@thedeskface.com with your order number (and a photo, if it's a damage or defect issue). We'll sort it out.

Updates

We may update this policy from time to time. The version on this page is always the current one.